Why can't I optimize the human parts of my job like I do the rest?
You have a mind built to find friction in a process. Give you a bad handoff, an unclear step, a wasted approval — you will find it and cut it. This is a real skill. It is also why people trip you up: you use the same method on something that does not work that way. A person is not a process with a bug. They will not act the same way twice. They carry history you do not know and moods that have nothing to do with your plan. Treat them like a system to debug, and you will either grow angry at their 'irrationality,' or flatter yourself that you almost fixed them. Both are excuses. Neither is true. The work here is not optimization. It is judgment. You build judgment only by practicing it — on this person, in this conversation — not by polishing a model in your head.
You optimize processes because they obey rules. People do not. They carry reasons and moods you cannot see. Stop trying to fix people like broken systems. Choose instead to study each person as they are — and change your questions, not their nature.
What changes unlock by starting
- You stop mistaking someone's resistance for stupidity.
- You catch yourself trying to 'optimize' a person and redirect to a real question instead.
- You build a working method for judgment, not just process.
- You get fewer surprises in conversations you used to find unpredictable.