Talk it through with Aurelius
The claim was denied — now what do we do?
You handle most claims without trouble. It's the denied and disputed ones that stop you — you and your team, standing there, deciding what happens next. That bind is not confusion about the rules. It's uncertainty about who decides, what counts as good evidence, and when to stop appealing and move on. Name that now, together, before the next hard case lands on someone's desk. Waiting until you're in it only guarantees you'll decide badly, under pressure, alone.
◆ How this problem reads on the two dials
GuidanceKnowledge
1:1 with AureliusWith others (a Pod)
Your team already knows the rules for most claims; what it lacks is a shared, disciplined way to decide the hard ones — that takes coaching, not more instruction.
How the two dials adapt to you →What’s really going on
The bind is not the denial — it's the uncertainty after it. Decide now, as a team, what counts as enough evidence to dispute, who owns the case, and when to stop appealing. Choose that in advance. Don't wait for frustration to decide it for you when the next hard claim arrives.
🔒 What you’ll build togetherUnlock by starting
A moveWrite down, as a team, the three things you require before disputing a denial — not what you wish you had, what you actually need.
A moveAssign one person to own each disputed claim from start to close. No shared ownership. No diffusion of responsibility.
A moveSet a hard limit before you start — one more appeal, one more piece of evidence — then decide to escalate or let it go.
A moveReview your last five denied claims together. Name the pattern, not the excuse.
A moveChoose, in advance, who has final say when the team disagrees on a disputed claim.
PractiseThe Denial Debrief · a Pod of 4 · 30 min
What changes unlock by starting
- Your team stops relitigating the same disputed claim in three different meetings.
- You know, before the next denial arrives, what evidence you'll need and who decides.
- Fewer claims sit unresolved for weeks because no one owned them.
- You spend less energy on frustration and more on the next right action.
One object, two jobs: a public answer to a real problem, and — the moment you start the chat — Aurelius’s live plan for your version of it.